We guarantee all our plants to be healthy and true to name and type.
We will offer a free replacement or credit note, for any hardy plant that should fail within 12 months of purchase. This is provided the plant has been properly planted and cared for. This is our 1 year hardy plant guarantee.
What to do if your plant should fail
If your plant does fail within 12 months, we kindly ask that you return the plant for inspection. Bring the plant along to our garden centre with your original receipt and plant label. After that, our expert staff will examine the plant and try to determine the cause of the problem. This will help prevent it happening again.
To help you achieve the best possible results from your plant purchases, we have produced many care leaflets that are available from our garden centre. If you are in doubt about any aspect of planting your new purchase then please seek advice from one of our plant team who will be happy to help – just ask the plant team!