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LATEST NEWS

Lockdown 3.0

Our garden centre and aquatics department remain open under the essential retail category.

We encourage our customers to consider either using our delivery service (if you live within 10 miles of our garden centre) or contactless ‘call and collect’. Simply call 01392 876281 with your wish list and we will advise you on what we have and prices before arranging a time for you to come and collect them.

If you do come into the store, please come with a list of what you need to ensure your visit is efficient and safe as possible. Please also ensure you follow our covid-secure procedures.

Our Covid-secure procedures

In accordance with government guidelines we have strict COVID-secure measures in place to ensure the safety of our team members and our customers. Your visit to us will be as follows:

Only a maximum of 2 individuals from the same household are permitted to enter. Our garden centre is not a place to meet indoors. Larger groups will be asked to leave.

All visitors over the age of 11 must wear a face covering that covers their nose and mouth whilst shopping unless they are exempt under the government guidance. We may challenge anyone who is not wearing a mask.

Hand sanitiser is compulsory on arrival. We sanitise trolleys and baskets before use. Trolleys and baskets are kept at the entrance for this reason.

Once in store you MUST stay more than 2 metres away from all others at all times.

We will be retaining the 2 metre distancing throughout the store.

Floor markers show the distancing required in the till queue.

Once at the till you will be asked to park your trolley in a designated bay and then step back. Our staff will scan your goods and call you forward when they are ready to take payment.

We would prefer you to pay for your goods with contactless card payment where possible. the new limit is £45 for contactless payment and we accept Apple Pay.

Once you have emptied your trolley please return it to the collection bay so it can be sanitised before the next user.

Our public toilets are open but please use sanitiser before entering and wash your hands before leaving.

At peak trading times we may restrict the number of people entering our store or entering our smaller aquatics department.

We appreciate your patience and understanding through these difficult times.

 

 

 

 

 

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